Welcome to the BT Americas graduate website. It's an exciting time to be part of BT Americas and we're looking for talented graduates to help us succeed.
So what are you waiting for?
Find out more about our opportunities for our Leadership Development Programme (referred to internationally as our Graduate Programme) to join our September 2014 intake.
In North America our roles are based in Dallas, and in Latin America in Colombia and Brazil.
We'll be closing for applications in mid-April, but we'd encourage you to get your application in as quickly as possible.
- The World of BT
- The Graduate Programme
The World of BT
We're one of the world's leading communications companies, operating in over 170 countries around the world. Known globally as a major technology player - pioneering digital advances that will shape the future. We are helping people create, collaborate and communicate better than ever before.
Our services include providing local, national and international telecommunications services for our customers for use at home, at work and on the move.
We help businesses become more connected, more productive and more competitive. And we help people to communicate anywhere, at any time and through any technology they want. That's what we mean when we say we're one of the world's leading providers of communications solutions and services.
BT was the official communications services partner of the London 2012 Olympic and Paralympic Games, helping to deliver the most connected Games ever. We're also supporting the British Paralympic Association all the way to the Rio Games in 2016.
In the year ended 31 March 2013 our revenue was more than £18 bn. We're listed on stock exchanges in London, as well as New York.
Who We Are
More than 1,000 customers including 75% of Fortune 500 and 50% of Fortune 1000
- Over half of our top 2,000 customers are headquartered in the US, or have significant operations in the Americas
- Our Global Banking & Financial Markets unit is the leading provider of services to financial services organizations
- The majority of NYSE traders use BT voice trading technology
- BT infrastructure used by NYSE Euronext, NASDAQ OMX, Boston Stock Exchange, ISE, Chicago Stock Exchange, BATS, Chi-X, ABN AmroInsitinet, UBS, Merrill Lynch, Credit Suisse, Thomson Reuters and FTSE
- Over 60% of Fortune 500 CPG companies are BT clients. In the US this includes Pepsico, Heinz, P&G and SABMiller. These relationships give us unique perspectives on how these companies can and are achieving sustainable competitive advantage.
BT operates in 22 Latin American countries with integrated commercial and operational capabilities and more than 1,000 employees throughout the region, offering a wide range of networked IT services to our customers. We are headquartered in Sao Paulo, Brazil and we serve more than 1300 customers from public and private sectors and from different industry verticals.
We have four key datacenters located in Latin America (Bogota, Buenos Aires, Caracas and Sao Paulo) enabling us to serve the entire region. We also have 7 Network Operations Centres providing monitoring and proactive diagnosis on a 24x7 basis for our customers across the region.
In Latin America, BT serves corporate customers such as Nestlé, Pepsico, Unilever, ABInBev, SAB Miller, Fiat, Bradesco Bank (Brazil), CableVision (Argentina) and Prosa (Mexico). In the Latin American public sector BT also provides services to Caixa Econômica Federal (Brazil), Correios (Brazil), CANTV (Venezuela), Compartel (Colombia), ECOPETROL (Colombia), and Meduca -Ministry of Education (Panama).
We're a global company with over 89,000 employees and operations in over 170 countries worldwide. To keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us in the UK, but we're a major player globally in networked IT services as well. In the US, our main objective is to grow profitably, directly supporting BT's overall growth targets. We're doing this through strategic partnerships and targeted acquisitions. Acquisitions in the US include:
- INS, now a critical part of US&C professional services
- Radianz, now the BT Radianz dedicated financial services cloud
- Infonet, one of the world's leading providers of international managed voice and data network services.
We've updated our BT values. We've developed the new ones through conversations with BT people across world. They described what it feels like on our best days, and how they would like everyone in BT to work together.
Customer - We are here for our customers - We're committed to making things better for our customers - by providing the vital services they rely on and finding new ways to improve their lives and businesses. We're knowledgeable, professional, dependable and easy to do business with. If things go wrong, we take responsibility for putting them right.
Team - We help each other achieve more - We are one team and never let a colleague fail. We focus on shared goals and bring BT together for our customers, even when we're in different parts of the business or on different sides of the globe. We give feedback, coach and learn. We say thank you for a job well done.
Honesty - We are honest and respectful - We speak honestly and listen. We show respect to colleagues and customers. We care about making BT better and stronger, challenging ourselves to get to the heart of things. We enjoy working in a diverse organisation and benefit from looking at things in different ways.
Change - We all make change happen - Our industry changes quickly and so do we. We improve what we do for customers and BT by thinking big, starting small and moving fast. We anticipate the future, and each year aim to be better than last.
Pride - We are proud to make a difference - We believe BT isn't just another business. We make a real difference through our services and our role in the communities where we operate. We're all ambassadors for BT. Every one of us helps to keep BT strong, by acting with integrity and living our values. We make BT a place where we're proud to work.
BT is a large organisation. Find out more about the different parts of our business, as well as all the latest facts and figures at btplc.com
BT at Our Best
Business responsibility matters to BT.
It's very important to us that we grow as a business in a way that benefits our customers and society. Whether this be through the use of communication technology to help tackle social and environmental challenges, or by addressing critical issues such as privacy, content standards and accessibility.
We want everybody to enjoy the benefits of a more connected society, no matter who they are or where they live.
Increasing digital inclusion
Our Get IT Together campaign has helped 52,000 people since 2010 enjoy the benefits of being connected to the internet, who otherwise wouldn't have had the opportunity.
Carbon emissions and energy use
We have been reducing our impact on climate change since the 1990s. We've already done a lot to reduce our carbon footprint, and now our approach requires us to be more innovative - thinking beyond our direct emmissions by increasing engagement with suppliers and customers to produce lower-carbon solutions for all.
Many of our customers use our network to create services that improve and enhance people's lives. Health is one of the sectors where technology can make a real difference. In the UK our NHS contracts are leading to efficiency gains and improved patient care, for example BT support out of hours stroke assessment by providing video conferencing faciliities to remotely based consultants.
This is increasingly a basic requirement of doing business. The value of customer bids with a sustainability element has risen over the last two years - from £2.1 billion in 2010, to £2.7 billion in 2012.
The Graduate Programme
Many of our senior leaders have come through our Leadership Development Programme (referred to internationally as our Graduate Programme). We're always on the lookout for more people like them. If you've got drive and raw talent, we'll give you the foundations to kick start your career in a leadership role with us.
Business Management Program
You'll spend two years doing a rotational role, which will give you the chance to experience different areas and build a clearer picture of where you want to take your career.
Here's a snapshot of what you could experience:
Covering the whole client life-cycle from initial contact through to delivery, it's all about enriching our face-to-face relationships with our largest customers. You'll need strong communication skills, commercial awareness and be passionate about improving the end-to-end service to our customers.
You'll be making a direct impact on the satisfaction of our customers. For instance, you could be managing a team of engineers to help fix a business-critical problem for one of our customers. To succeed here, you need to be resilient, cool under pressure, quick-thinking and focused.
In helping to implement change across our business, you'll need to understand the impact that technology can have on a business, develop a broad, yet in-depth knowledge of BT, have a strong problem-solving ability, and an eye for detail.
What We Look For
There are a number of qualities we look for in our graduates:
Our business revolves around people. It's crucial to BT that we all keep our promises.
True leaders know how to inspire, support people and make sound decisions. So we're looking for inner strength, confidence and good judgement.
Teamwork is part of everyday life at BT. You'll need to work really well with others.
Customers, partners, suppliers or colleagues - whoever you're working with you'll need to be great at making complex and technical information clear.
The projects you'll be working on will be complicated. You'll need a lot of self-discipline, have to learn on the job, and meet tight deadlines.
BT needs new ideas to stay fresh. We're looking for people with imagination to help us keep evolving.
We're looking for people who relish a challenge, and believe in being the best at whatever they do.
Training and Development
It's your career, you decide where and how far you go. We'll give you all the support you need to get there - whether it's training, career advice or encouragement.
Our core graduate training is made up of 20 days training across each year.
Here are a few examples of the types of courses you can expect to take while you're on the programme:
Spend a whole week away on a residential course all about leadership. You'll learn about how you cope under pressure, and what your leadership style is. Our graduates tell us this is one of the best courses they've ever been on.
Graduate Challenge Cup
Work on a team project that spans all parts of BT. The focus? Making our customers happier, bringing in more business and cutting costs. The finalists get to present to a board of senior managers.
Get a snapshot of your strengths and skills, and see what impact you have on our business and the people around you. It's a great way to see what your key strengths are, and what your development areas are in the future.
Talent master classes
Hear straight from our senior managers about their personal careers and our priorities as a business. Our Chairman and the CEO of Openreach have both run master classes recently.
Current US Graduates
Eric Corbin, 2012 Intake, Dallas
I graduated from Southern Methodist University with a Bachelor's degree in Business-Risk Management.
I am currently in my first rotation, working with the COO team to optimize cost savings for BT Global Services. My role on the team involves working with colleagues to find telco and non-telco savings throughout BT. This is a very challenging and exciting role. Optimizing cost savings at thousands of sites around the world is a crucial part to being an industry leader like BT is. The COO team is a committed group of people who want the best for BT. We take great pride in what we do because we know it helps drive value to BT.
What is great about the BT graduate program is that as a graduate you get to work with colleagues and customers from around the world. The exposure you get to how a globalized company operates is a unique experience that you can only find in the BT graduate program. The emphasis BT puts on connecting the world really comes out in your assignments.
Induction week has been one of the highlights of my time at BT. All the grads from around the world flew into London for the week to meet each other and learn more about BT and the role we play in connecting the world. With presentations from the executive team, the graduates got to see how BT put on the most connected Olympic Games in history. It was great to see that graduates had taken part in connecting the Olympics and that new graduates would soon have similar opportunities within their new roles at BT.
Beth Kunkel, 2012 Intake, New York
I graduated from the University of Notre Dame, majoring in Political Science and Computer Applications. After volunteering full time with homeless and at risk youth in New York City, I attended and graduated from Georgia State University, College of Law. I am currently working as a Business Analyst in the United States and Canada region of BT. This role has been extremely beneficial in getting a high level view of the various products, services, and teams that make BT a market leader in Network Services. It has also been intellectually rewarding, learning aspects of finance and business management that I had not yet been exposed to in my educational experiences.
The highlight of the graduate program thus far was our trip to London for induction. While there, we heard top BT executives speak and welcome us to the company, and met other grads from all over the world
Chloe Summers, 2012 Intake, New York
I graduated from the University of Penn, completing a double major in International Relations and East Asian Languages and Civilizations. I decided to join BT to become apart of a fast paced environment dealing with international players and the newest technologies. Currently, I am working on the Unilever account in a Sales and Strategy type role. This program is so unique because within a matter of weeks, I was heading up my own initiatives. I have been able to see a project from start to finish, yielding million dollar orders for BT. I am so happy to be a part of a program where I am able to develop my skills while also producing value-added projects for my team
Nick Catero, 2011 Intake, New York
I have been with BT for over year now and have worked across several areas of our business. Throughout my rotations, I have gained experience in sales, contract management, business analysis, and corporate strategy. My current role in business development brings together many aspects of these distinct disciplines. Because of my experience, I can engage with our customers and help them define their global network strategies. I am inspired by what our customers are able to accomplish with BT and enjoy learning about their business operations along the way. This level of responsibility and depth of learning opportunity are something few companies can offer.
Adam Bolewicz, 2011 Intake, New York
I graduated from the New York University with a B.S. in Business Leadership and Management Studies. After spending 12 month rotation with Sales team in Global Banking & Financial Markets, I am currently working for Business Management team. The new rotation presented me with a unique set of challenges, which continue to test my core competencies and focus on granularity of deliverables in order to achieve successful outcomes. This rotation requires meticulous attention to detail in order to fully explore the complexity of the information related to each account and circuit that we provide for our clients. The results of our work are very tangible savings for both BT as well as our clients. The Business Management rotation helps me develop and sharpen particular set of skills, which will allow me to expand my professional growth.
The Leadership Training Week is unique experience that is designed to inspire and motivate individuals and organizations alike to challenge their limits in order to achieve higher levels of performance and outstanding results in their professional endeavours. The training combines theory and practical exercises designed to help us to understand many aspects of the leading and managing teams as well as our own limitations. The program introduces participants to the newest theories and concepts related to the leadership with an aim to improve and invigorate our professional performance. BT strongly believes in developing leaders and provides essential tools to develop our own leadership styles.
In return for all your hard work, you'll get a competitive salary and benefits while you're here. But more than that, you'll get the chance to build a fantastic career.
We also believe in a healthy work-life balance. It's one of the things we're most proud of.
Salary and Benefits
We offer a competitive starting salary of $50,000. On top of that, you also get:
- 10% on target performance-related bonus
- Healthcare package including medical, dental and vision plans
- Life Insurance
- Retirement 401(k) plan
- Share Plans
- 20 days' paid time off per year
We offer a competitive starting reward package including local and global benefits.
The whole point of our graduate programme is to turn you into a brilliant leader at BT. But it's more than just training and development. Here's what else you can expect.
Personal Development Plan
Your manager will help you develop the right skills and experience to achieve your career goals.
Someone who'll share the benefit of their experience with you, coach you and encourage you.
Tutor-led training, e-learning, on-the-job training and practical experience.
Being a graduate at BT is demanding, but it's not all work and no play. You can get involved in all kinds of activities such as volunteering, fundraising and social events.
See The World
From the annual graduate ski trip to flying to Ecuador to work on a food programme for local schools, there's always something to be a part of.
Support at Every Step
It's important to know that you've got people you can turn to at work. BT people look out for each other. You'll have plenty of support while you're here.
Here are just some of the networks you can join.
Run by graduates, for graduates, they organise lots of professional and social events all year. It's a great way to meet other grads, swap stories and make new friends.
When you join us, we'll match you up with one of our current US graduates. So you'll have someone to show you the ropes, help you get settled and give you advice when you need it.
Got a question? Here are some of our most commonly asked questions and their answers.
Where would I work?
Our graduate vacancies are in New York City and Dallas, or Colombia and Brazil
Can I work towards professional qualifications?
It will depend on the role you are doing, but potentially you could.
Can I move within BT?
For all graduates, role moves within the company are encouraged and we expect our graduates to be geographically flexible. They are seen as part of the process of developing leadership potential, and are encouraged to form part of your development plan as agreed between you and your line manager. Moves between lines of businesses are less common but you should expect to move within the line of business you are in. New job opportunities come up often and are advertised internally.
Will I be able to work overseas?
Possibly. We're an international company, so overseas secondment opportunities do come up - but this is not guaranteed and depends on the role you are doing.
How is my progress monitored?
From the start, your performance will be monitored against your personal and team objectives. You'll have regular performance reviews to discuss how you're doing and for you to show how you're meeting those objectives.
Is my degree major/minor acceptable?
We are open to all kinds of majors but it is an advantage to have degree knowledge and/or experience that relates to Business Management.
Can applicants from outside the US apply?
You must have the permanent legal right to work for the country you apply for.
Is there an age limit for applicants, or a time limit between graduating and applying for a graduate job?
No, as BT is an equal opportunities employer there is no age or time limit.
Can I apply for more than one country?
No, you can only submit one application per year to our graduate programme so you must choose one country. This should be the country that you have the permanent right to work in.
Making an Application
Does BT accept paper applications?
No, you'll need to apply online. To make it easier, the application form can be printed and saved, so you can log back in to complete the remaining sections.
I already work for BT. Do I still need the same qualifications and do I have to apply online?
Yes, our application procedure is exactly the same for internal and external applicants.
I have been unsuccessful at one of the recruitment process stages - can I re-apply?
No, sorry you can only submit one application for each campaign year.
Will I receive feedback on my application?
You will receive feedback if you attend one of our assessment centres. Unfortunately, we are not able to supply feedback on the other stages of the application process.
When do applications close?
We'll be closing for applications in mid-April, but we'd encourage you to complete your application as quickly as possible.
Where will the assessment day be held?
All assessment days will be held in country.
I can't access the online application form.
If you experience difficulties applying, please email us at email@example.com
I've forgotten my password
Don't worry just return to the application Login page where you will see a link entitled "Forgotten Password". If you click on this link and enter your email address, you will then be able to recover your password.
How will I know you've received my completed online form?
We'll send you an email within 24 hours to confirm we've received your application.
How can I check on the progress of my application?
Simply log on to your Online Account area using your username and password and you will be able to check the progress of your application.
We're now open for applications to our September 2014 intake. We'll be closing for applications in mid-April, but we'd encourage you to complete your application as quickly as possible.
To join our graduate programme, you must meet the following criteria:
- At least 3.0 GPA (cumulative) in your Undergraduate Degree
- The permanent legal right to work in the US
- Fluency in English (written and spoken)
- Geographic flexibility within the US
- A Bachelors degree in business administration, economics, industrial engineering, production engineering, computer engineering, electrical engineering/electronics graded 7.0 or higher
- The permanent and legal right to work in the country for which you are applying
- Fluency in English (written and spoken) and fluency in Portuguese
- A Bachelors degree in business administration, economics, industrial engineering, production engineering, computer engineering, electrical engineering/electronics graded 3.5 or higher
- The permanent and legal right to work in the country for which you are applying
- Fluency in English (written and spoken) and fluency in Spanish
On top of that, you'll need to show us you're BT material - see the 'What we look for' section.
We want to be absolutely sure we take on the right people so our recruitment process is rigorous. Here's an overview of what you can expect.
Before you begin your application, we'll ask a series of questions to make sure we're right for each other.
Fill in our online application form and submit your resume. We'll be looking for evidence that you are suitable for life at BT.
If we like your application, we'll invite you to do some online tests.
If you do well on the tests, we'll talk to you to check you have the right personality and knowledge.
If the telephone interview goes well, we'll invite you to an assessment day.
We'll contact you a few days after your assessment.
Fill in our online application
Hints and Tips
We want to see the best of you at every stage of the application process.
Before You Apply
Ask yourself: Why do I want this role? Why do I want to work for BT? What can I bring to BT? It's not just about convincing us, it's about making sure BT is the right place for you.
Filling in the Online Form
Have your resume ready to upload and make sure it sells you. Check your spelling and grammar and review your application before you submit it.
These questions give you the chance to show us you have the right mindset, skills and experience so think carefully about your answers. Before you start, list all the challenging situations you've been involved in and be clear and specific - don't exaggerate.
Treat this like any other exam - make sure you've got everything you'll need, and do it somewhere you won't be disturbed.
Do your research: What's our strategy? What big projects are we working on? Have we been in the news lately? Find a quiet location where you won't be disturbed.
Be yourself. Do your research. And get involved in the activities.